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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Linksys is hooked up and was working ok, someone fooled with

Customer Question

linksys is hooked up and was working ok, someone fooled with it and now it wont work, pleare help
Submitted: 8 months ago.
Category: Networking
Expert:  Jason Jones replied 8 months ago.

Hello,
I am the person that will be helping you today.

Please, do the following and report back:
- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 8 months ago.
it says it is not regonized
Expert:  Jason Jones replied 8 months ago.

When does it say that? What did you type in?

Customer: replied 8 months ago.
i typed what it told me to type
Expert:  Jason Jones replied 8 months ago.

I told you to type several things. What did you type when it said not recognized?

Customer: replied 8 months ago.
it was the numbers
Expert:  Jason Jones replied 8 months ago.

Okay. What exactly did you type?

The command is: ping 4.2.2.3

Customer: replied 8 months ago.
ping 4.2.2.3
Expert:  Jason Jones replied 8 months ago.

Please, try again. There is a space between PING and 4.2.2.3

Customer: replied 8 months ago.
ok
Expert:  Jason Jones replied 8 months ago.

Thank you

Customer: replied 8 months ago.
I put in ping 4.2.2.3 and it said nothing, it would not let me go to number 2
Expert:  Jason Jones replied 8 months ago.

I don't understand.

Did you press the enter key after you typed ping 4.2.2.3 ?

Customer: replied 8 months ago.
I will try again
Expert:  Jason Jones replied 8 months ago.

Thank you.

Customer: replied 8 months ago.
reply from 4223 bytes 32 time =23 msttl 54 packets sent = 4 lost 0% loss minimum 21 ms avarege 22 ms user owner
Expert:  Jason Jones replied 8 months ago.

What are the results from the following command?

ping red.com

Customer: replied 8 months ago.
ping statistics for(###) ###-####with 32 bytes of data, reply from(###) ###-####bytes= 32 times 18 tt54, ping packets sent =4 recieved = 4 lost =0 0 loss, approximate round trip times in milli seconds minimum = 16 ms maximum 19 ms average = 18 ms, user owner
Expert:  Jason Jones replied 8 months ago.

I am confused. It appears that the computer is online. Are you not able to access the Internet on the computer?

Customer: replied 8 months ago.
but no wi fi
Expert:  Jason Jones replied 8 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.