Hello,I am the person that will be helping you today.
Please, do the following and report back:- Hold down the two following keys at the same time: Windows key and the letter R- In the box that comes up, type: cmd- Click the Ok button.- In the black window, type the following and press Enter: ipconfig- Press Enter Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?- In the black window, type the following and press Enter: ping 126.96.36.199 Question #2: What does it say, replies or request timed outs?- In the black box, type the following and press Enter: ping red.com Question #3: What does it say, replies or request timed outs?
I will be standing by, looking forward to your response.
When does it say that? What did you type in?
I told you to type several things. What did you type when it said not recognized?
Okay. What exactly did you type?
The command is: ping 188.8.131.52
Please, try again. There is a space between PING and 184.108.40.206
I don't understand.
Did you press the enter key after you typed ping 220.127.116.11 ?
What are the results from the following command?
I am confused. It appears that the computer is online. Are you not able to access the Internet on the computer?
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.