I'm sorry about the issue. Is the kindle asking for Wi-Fi / wireless password? Or Amazon account password?
What is the exact error or message?
Are you able to check / confirm the wi-fi / wireless password ***** key?
What is the model of your Internet modem/router device?
Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,