How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Claws224 Your Own Question

Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
5195814
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

Just purchased a netgear fvs318n router & i'm having trouble

Customer Question

Just purchased a netgear fvs318n router & i'm having trouble restricting access to the wifi
Submitted: 4 months ago.
Category: Networking
Customer: replied 4 months ago.
i'm using a mac computer. please have someone answer who knows the mac.
Expert:  arsufi replied 4 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi replied 4 months ago.

Are you trying to secure router by setting up password ***** wireless connection..

Customer: replied 4 months ago.
i don't want to allow
securely connect
Expert:  arsufi replied 4 months ago.

No problem...

I assume your router wifi is still open, am i right?

Customer: replied 4 months ago.
it works fine but is not secure
Expert:  arsufi replied 4 months ago.

Please login to Netgear console

Customer: replied 4 months ago.
if you mean the net gear ip address homepage - i'm were already
Customer: replied 4 months ago.
there already
Customer: replied 4 months ago.
are you mac savvy?
Expert:  arsufi replied 4 months ago.

ok

Customer: replied 4 months ago.
do you know mac?
Expert:  arsufi replied 4 months ago.

Sorry,i am network savvy

But i can help you on this

Expert:  arsufi replied 4 months ago.

Please do this

From Netgear Console window, Click Network Configuration > Click Wireless Settings > Click Wireless Profiles

Customer: replied 4 months ago.
do what
Expert:  arsufi replied 4 months ago.

Let me know when you are there

Customer: replied 4 months ago.
when i am where
Expert:  arsufi replied 4 months ago.

Are there in Wireless Profiles page

Expert:  arsufi replied 4 months ago.

You have to log in Netgear console..

After that you have to navigate to this section

Click Network Configuration > Click Wireless Settings > Click Wireless Profiles

Hope you got me

Expert:  arsufi replied 4 months ago.

Hello sir,

Didn't find you back. Hope you are doing fine..

Please let know if you are still waiting for answer

Thanks

Customer: replied 4 months ago.
Didn't need your help after all. Thanks!
Doug
Customer: replied 4 months ago.
Please don't charge me the extra $27.
Expert:  arsufi replied 4 months ago.

Thanks for your reply

By the way, is it fixed now?

Customer: replied 4 months ago.
Net gear support fixed my issue
Expert:  arsufi replied 4 months ago.

Glad to know your issue got resolved.

I have requested for refund

Thanks for contacting Just Answer

Have a Great day