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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I'm trying to send email. Get message which says: enter

Customer Question

I'm trying to send email. Get message which says: enter password ***** user on SMPT server. I don't have that password.
JA: When did you last reset your username and password?
Customer: I'm trying to send email. Get message which says: enter password ***** user on SMPT server. I don't have that password.
JA: What troubleshooting have you tried?
Customer: I never have reset it.
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I don't think so.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Networking
Customer: replied 4 months ago.
I have never reset that username and password.
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks