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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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The cable guy didn't give me a wifi password or a user name.

Customer Question

the cable guy didn't give me a wifi password ***** a user name. cant connect to my phone or tablet or printer without it
JA: Have you tried unplugging your router for about ten seconds? And what about other devices? Do they have connectivity?
Customer: just my printer and computer. my phone says its secure and I need a password
JA: What troubleshooting have you tried?
Customer: i have entered the numbers off the router,my phone still wants a password
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: that would be great. thank you
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Networking
Expert:  Richard replied 6 months ago.

Hi there and welcome

On your wifi router you should see wireless key or security key. For most routers this is printed and is the password.

Do you see this? And can you enter it please?

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