Ask Computer Networking Questions and Get Answers ASAP
Hi there. My name is Alison. I am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. It sounds as though you have done a lot of troubleshooting already. However there are a few other possibilities to explore. May I ask please what browser(s)you are using? We may need to empty the history and clear the cache as sometimes the computer will pull up a site that is stored on the computer rather than the actual live site. If the last page that was stores was an error page, sometimes you will continue to see that long after the error has cleared. That's the best place to start simply clearing the history/cache in your web browser(s). If that doesn't work, then I'll need to ask a few more questions. IS this a home computer or a work computer? Are you on a network administered by someone else?
Please give this a try and let me know the results. I'll be standing by. If you need clarification on any of the steps or have additional questions I am happy to assist. I am committed to working with you until the problem is fully resolved.
Thank you for that information. I thought that you probably had done that since you did far more advanced things, but I always ask to be sure. I just checked to make sure that I can access amazon.uk and amazon.ca. I thought it might be possible that Amazon had implemented a new policy limiting access depending upon country of origin. I was able to access the sites, so that does not appear to be the problem. May I ask who your Internet Service Provider is?
Thank you for that information. When you access it on your ipad are you going through Wifi using the same internet service provider as the computer uses? Do you have cellular service on the ipad? If so, let's go into settings and turn that off so the ipad can't switch to it, and then let;'s try again to go the sites on the ipad.
Ok. We've definitely narrowed it down to the computer. Please give me just a few minutes to investigate further and determine settings that we can check on your computer. Can you tell me please what dns settings you are currently using and which you have tried? Also what version of Windows do you have on your computer?I am wondering if we might need to edit the hosts file.
Please follow the instructions below to access the hosts file.
f you don't mind, please paste the contents of the file here so I can determine if anything in the file might be causing a problem.
Hmm, nothing there but comments, so that's not the problem. Would you be willing to reset your browsers to default settings to see if that resolves the problem? Also, just out of curiosity, let's restart the computer in safe mode with networking and see if we can access the websites then. If we can there may be some sort of malware on your computer that is causing a problem. If that is the case I a can walk you through cleaning and removing it.