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hongkongpom
hongkongpom, Computer Support Specialist
Category: Networking
Satisfied Customers: 1268
Experience:  Microsoft Certified Desktop Support Techician since 2007
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Why my VoIP wont work, the internet is working and modem was

Customer Question

why my VoIP wont work, the internet is working and modem was resetted
Submitted: 5 months ago.
Category: Networking
Expert:  hongkongpom replied 5 months ago.

Hello did anything lead up to this please?

Are you using a separate ATA to plug your phone in to or does your phone plug into the modem/router?

What make & model number is ***** modem/router please?

Customer: replied 5 months ago.
Hi
The phone is plugged into the modem,it's a netgear modem,model DVG 1000
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  hongkongpom replied 5 months ago.

Sorry but we are in different time zones. Please make sure that the VoIP setting are correct in your modem such as username. password ***** SIP server etc.

Customer: replied 5 months ago.
It is
Expert:  hongkongpom replied 5 months ago.

Thank you. Are you using Dodo as your VoIP provider please?