I'm sorry about the issue. Was it working fine previously? Or is this a new Apple TV?
Is it asking for Apple ID password ***** is it wi-fi / wireless password ***** something else?
Please tell me everything it is currently showing on your TV's screen.
Please reply at the box below. Thank you,
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,