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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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New cable modem installedEA6300not workingtried refresh and

Customer Question

new cable modem installedEA6300not workingtried refresh and reset no luck wired comp direct and have strong signal whats up
JA: How long has this been going on?
Customer: since power outage which caused modem failure 24-48 hrs ago
JA: What troubleshooting have you tried?
Customer: power supply removal first refresh button and finally reset button
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thanks
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Networking
Expert:  Richard replied 3 months ago.

Hi there and welcome

Are you on a windows or mac computer? And which version?

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