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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I'm having problems I cant get any sound or videos playing

Customer Question

hi I'm having problems I cant get any sound or videos playing on my laptop
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: toshiba
JA: Huh?
Customer: the sound bar is full it loads the video but doesn't play
JA: What troubleshooting have you tried?
Customer: cleared cache I'm not really sure what else to do
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: my tablet isn't connecting to the router but other devises are
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.
Submitted: 11 months ago.
Category: Networking
Expert:  Richard replied 11 months ago.

Hi there and welcome

Where are the videos coming from that your trying to play? what exactly happens when you try to play them? And which version of windows are you using?

Thank you

Customer: replied 11 months ago.
utube windows tenand another onebut I cant remember
Expert:  Richard replied 11 months ago.

What exactly happens when you try to play them?

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