Hi my name is ***** ***** I may be able to assist. Is it the wireless on you laptop that seems to be turned off?
What is the make and model of the laptop?
It does not look like the Secure Assistance went through but we can try to figure out why it is not working through chat. What is the make and model of the laptop?
You might try the Airplane Mode button. It is the F7 key at the top of your keyboard. You may have to press the Fn key while pressing F7.
Can you go to the Start button and in the search bar type "cmd" and the click on Command Prompt when it comes up in the search?
Type 'ipconfig' in the black screen prompt and tell me what you IP address is.
Hmm.. You've got a valid address.
Try typing 'ipconfig /flushdns' and try your internet search again.
What is the web address you are using? Does http://google.com or http://yahoo.com work?
Ok. Let's try this. Reboot your wireless router and then your laptop. Let's see if this helps.
Do you know where your wireless router is?
Ok, great. I was about to say that. :) Give it a sec and then wait for you laptop to reconnect. They try your browser again.
What browser are you using?
If you go to the 3 dots in the upper right, then click on Settings, there will be a Clear Browsing Data button. Go ahead a click that and see how it acts afterwards.
I personally don't like Edge. It's not better than Firefox or Chrome yet. I would advise going to Firefox. You'd have a better browsing experience.
This is the download link. Just click on the Free Download button and Run the install.
Let me know how it works for you.
So it won't download the Firefox file?
Type Internet Explorer in the search bar in the Start button and open it. It should still be installed.
Let see if Internet Explorer is still installed. Go to Start, search for Internet Explorer or iexplore.exe and open it.
Did it download for you?
It says that to all .exe files. It is OK to install.
You're welcome. Did Firefox load for you and is it working?
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