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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Bought new printer, Samsung. I downloaded the app, Samsung

Customer Question

bought new printer, Samsung. I downloaded the app, Samsung mobile print which works on my husbands iPhone but I can't get it to work on my ipad. Tried turning off ipad and turning it on and uninstalling it and reinstalling. Don't know what to try next. Any suggestions?
Submitted: 8 months ago.
Category: Networking
Expert:  Jason Fenoglio replied 8 months ago.

Hi my name Jason and I can assist you. What is the model of Samsung printer that you are trying to print to?

Customer: replied 8 months ago.
Xpress C480FW SL-C480FW/XAA
Expert:  Jason Fenoglio replied 8 months ago.

It doesn't look like the Secure Assist went through but we can still walk through the issue.

Customer: replied 8 months ago.
what do we do now
Expert:  Jason Fenoglio replied 8 months ago.

Does the Samsung Printer app find the printer at all?

Customer: replied 8 months ago.
no
Expert:  Jason Fenoglio replied 8 months ago.

Do you know what the IP address is of your Samsung printer?

Customer: replied 8 months ago.
10.0.0.9:9100
Expert:  Jason Fenoglio replied 8 months ago.

Can you open an internet browser and type in 10.0.0.9? It should bring you up to the printer settings page.

Customer: replied 8 months ago.
on the Ipad?
Expert:  Jason Fenoglio replied 8 months ago.

If you can, try on a computer.

Expert:  Jason Fenoglio replied 8 months ago.

Were you able to bring up the printer settings?