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Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Networking
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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I recently purchased a Cisco WS-C3560-24PS-S Catalyst. I am

Customer Question

I recently purchased a Cisco WS-C3560-24PS-S Catalyst. I am new to this type of technology, however am a fast learner. I am able to break through the password ***** by breaking the startup. However when I try to erase startup config and vlan data, then reboot, I end up at the same startup point. I am trying to factory reset this unit. When these units are factory reset, I can then run express startup and see if all ports turn green. That part is where I would love to end up. Thank you, Edward.
Submitted: 11 months ago.
Category: Networking
Expert:  Jason Fenoglio replied 11 months ago.

Hi Edward, I'm happy to assist you today.

I trust that you've gone through these steps below:

Enter the following commands in the privileged mode: (# *****)

delete flash:vlan.dat

Switch#delete flash:vlan.dat
Delete filename [vlan.dat]?
Delete flash:vlan.dat? [confirm]

erase startup-config

Switch#erase startup-config
Erasing the nvram filesystem will remove all configuration files! Continue? [con
Erase of nvram: complete
00:04:46: %SYS-7-NV_BLOCK_INIT: Initalized the geometry of nvram


If you are prompted to save anything before reloading, respond by saying no.

If this still does not work, try erasing again and type: "wr" and "wr mem" to write your changes to the startup-config and running-config.

Let me know if that doesn't work for you.

Customer: replied 11 months ago.
Hello Jason. I forgot to add that I have been up and down the Cisco troubleshooting area on their website to no avail. Something is amiss and I can't put my finger on it. I am going to run through your reply. I do believe it is the Cisco suggestion so I am weary of the outcome. I will let you know shortly. Thanks, Ed
Expert:  Jason Fenoglio replied 11 months ago.

Let me know. It sounds most like the changes aren't being written to memory and that's why nothing is changed after the reboot.

Customer: replied 11 months ago.
Hi. When deleting the flash vlan, it states no such file. Probably because I have done this before. After erasing startup, thenwr memory, it says building configuration, then reboot, and everything is back to the old owners config. This is where I can't pass. Thanks, Ed

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