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Justin Williams
Justin Williams,
Category: Networking
Satisfied Customers: 23
Experience:  Freelance IT Consultant at Westlake Computers LLC
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My home Wi-Fi comes from a Cisco Router. My iPhone logs in

Customer Question

My home Wi-Fi comes from a Cisco Router. My iPhone logs in automatically when I'm at home. My iPhone recently had to be replaced with another 5S which can no longer log in as I'm asked for a password ***** I don't know. I've tried holding the center button down on the router until it blinks and also tried the router serial number but neither work. How do I get the iPhone mated with your router for Wi-Fi? Thank you *****
Submitted: 7 months ago.
Category: Networking
Expert:  Justin Williams replied 7 months ago.

Hi Bob, my name is ***** ***** I'd be happy to help you with this. Do you have Microsoft Windows on your computer? There is a way to get the password ***** your computer if it's logging into the wireless correctly.

Customer: replied 7 months ago.
Windows 10
Customer: replied 7 months ago.
Before I decide whether to have you remotely log in tell me what needs to be done
Expert:  Justin Williams replied 7 months ago.

Bob, I don't think I need to log in. You should be able to do this on your own:

Windows 10: Find your password

Make sure you are already connected to the wireless network.

Step 1:Click on the start button and type "view network connections" and in the search results, select View network connections.

Step 2:In Network Connections, right click the network name and select Status > Wireless Properties button.

Step 3:

Select the Security tab and select Show characters.

The password ***** the wireless network is displayed in the Network security key field.

Expert:  Justin Williams replied 7 months ago.

if you are having trouble I can give you a phone call.

Customer: replied 7 months ago.
Justin, are you there?Thanks Justin, will try it
Customer: replied 7 months ago.
Have a good day. I have to log off to follow your instructions
Expert:  Justin Williams replied 7 months ago.

No problem. I will be here if you need further assistance.

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