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Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9081
Experience:  Information Technology Specialist
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The password is printed on the router. Yes, it is a windows

Customer Question

The password ***** ***** on the router. Yes, it is a windows computer running windows 10.
JA: How long has this been going on?
Customer: I just returned from a winter in florida. The Kindle has not been used on the network for 8 months.
JA: What troubleshooting have you tried?
Customer: In have recycled both the Kindle and the router. The Kindle sees the Bell network. However, when I enter the password ***** Kindle advises that the password ***** ***** It is, in fact, not incorrect.
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thank you
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Networking
Expert:  Randy IT Tech replied 4 months ago.

On your Kindle>

1. Tap the Quick Settings symbol in the top right hand corner of the Home screen.
2. Select Wi-Fi from the menu.
3. Ensure Wireless Networking switch is in the on position.
A list of networks will appear. You may have to wait a moment as your Kindle
detects networks in range. If your network doesn't appear tap the tick box next to
Wireless Networking off and on to refresh the list.
4. Tap the name of your home wifi network. On the screen prompting you to

enter a password, select Forget.

Then on your router>

Unplug the power connector from the back of your wireless router,
Then plug the power connector back into the wireless router (wait a couple of minutes for it to fully boot)

Then on your Kindle>

>press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>

  • try connecting to Wi-Fi follow these steps:
  • Tap the Quick Settings icon
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network if it requires a password.
  • Enter the characters of the password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
  • In the future your Kindle Fire will automatically connect to the network that was most recently used.

      Let me know if this does not work and we can try another solution.

      Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

      Thank you very much!

      Customer: replied 4 months ago.
      As noted in my initial email to you, I have 5th generation Kindle. The network response box does not have a "forget" option.
      Expert:  Randy IT Tech replied 4 months ago.

      okay, does the name of your home wifi appear in the list of available networks?

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