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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have a Linksys AE1200 that I am having problems with.

Customer Question

I have a Linksys AE1200 that I am having problems with. Sometimes I can get on the internet and sometimes I cannot. It also affects my Wi-Fi. Is there anything you can do to help me - is there some updates that need to be downloaded or fixes available?
Submitted: 5 months ago.
Category: Networking
Expert:  Jason Jones replied 5 months ago.

Hello,

I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Customer: replied 5 months ago.
Linksys AE1200
Expert:  Jason Jones replied 5 months ago.

That is your usb adapter, correct?

Customer: replied 5 months ago.
It is a Linksys modem model WC6200
Expert:  Jason Jones replied 5 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

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