Not professional by any means as the AT&T salesperson should have inquired about what was needed and get the job done. Speaking to someone higher up the management chain is what is needed to repair and fix the problem for your office.
I would first try calling customer service once again and speak to a supervisor to bypass the salesperson. If nothing works there, then contacting corporate is the next way to go. Start at the top to see what they can do:
Mr. Randall L. Stephenson, Chief Executive Officer & PresidentAT&T Inc.208 S. Akard StreetDallas, TX 75202(###) ###-####phone
Let me then opt-out to see if there is someone on our site who has experience with AT&T.
Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
At any point after installing roboform, were you able to use it and see your passwords?
Also, do you use it with any browser besides safari?
Hello, I am Nathan and will be helping you.
AT&T shouldn't be needed in order to add more Ethernet outlets. Most gateways (modem and router combination) are limited to four ports. The cheapest and easiest way to add more available ports would be to add an un-managed switch.. These are inexpensive, and are fairly straight forward.
Assuming that you already have cables waiting to be plugged into a Ethernet port, all you need to do is buy a cheap un-managed switch, connect an Ethernet cable from the gateway to the switch, and plug the cables into the rest of the ports on the switch. At that point, everything will be connected to the Internet. The advantage here is that is doesent matter what port you plug anything into.
The switch itself will need to be plugged into a power outlet. I would recommend a Giga-bit switch to allow for future-proofing. Personally, I have a switch from a company called Netis. Other manufactures that are good for a home or a small office are Netgear, D-Link, and Linksys. I prefer metal encased ones.