I have a Mac Mini, trying to connect an older IOMEGA NAS drive that was previously hooked up to a PC, the Mac is saying server version not supported. Do I have any options other than taking the NAS to a local PC/MAC retailer to try and get the data off?
JA: Have you tested the connections by doing a ping utility test?
Customer: Not sure of the IP address
of the NAS, I am connecting via a combo cablemodem/router. I know the router local address in 192.168.0.1.
JA: What troubleshooting have you tried?
Customer: So far have just hooked up the NAS drive and powered it on. The MAC recognizes the drive is there on the network and gives me a server name but says connection failed.
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Nope, that would be great if you could help. The drive is disconnected at the moment, I will hook it back up.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.