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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My dsl said I was unprotecked with my current configuration

Customer Question

my dsl said I was unprotecked with my current configuration and that I needed my router passworded so I wrote down the user name and password like were supposed to but today it wont even open
JA: When did you last reset your username and password?
Customer: last nite
JA: What troubleshooting have you tried?
Customer: its conflicting one time windows said something about a home group then it was a dsl issue I'm not a geek by no means I do plumbing
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no I'm good what are you gonna do
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Networking
Expert:  Richard replied 4 months ago.

Hi there and welcome

To confirm, this password ***** for which service Jim, your email service?

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