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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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When I try toprint receive error message class driver is in

Customer Question

when I try toprint receive error message class driver is in error state-hp photosmart and asus laptop - should there be a direct connection from printer into computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: windows 10 hp photosmart c4700
JA: What troubleshooting have you tried?
Customer: diagnostic from hp shows computer not available in c4700
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Networking
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me how you are connecting to the printer please?

Via a USB cable or via Wireless?

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