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Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Networking
Satisfied Customers: 259
Experience:  Sr. Systems Engineer
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Trying to pair my laptop to phillops tv but youtube app

Customer Question

trying to pair my laptop to phillops tv but youtube app doesnt work on tv
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: says lan feature is invalid
JA: What troubleshooting have you tried?
Customer: when i press youtube app
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Networking
Expert:  Jason Fenoglio replied 4 months ago.

Hi my name is ***** ***** I can assist you. What is the model of your Phillips TV? Phillips discontinued compatiblity with the YouTube app for TV models from 2012 and earlier.

Expert:  Jason Fenoglio replied 4 months ago.

If your TV falls under one of the models that does not support YouTube, you might be able to use an Amazon Fire stick or a Roku device.

Expert:  Jason Fenoglio replied 4 months ago.

Just checking in again to see if you were able to get the model number of your TV.

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