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Justin Williams
Justin Williams,
Category: Networking
Satisfied Customers: 23
Experience:  Freelance IT Consultant at Westlake Computers LLC
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I just purchased a GE Air conditioner with wifi. After

Customer Question

I just purchased a GE Air conditioner with wifi. After setting it up, it could not find my home network and said I should purchase a wifi extender. I did, and the extender is up and working and connects to my iPad, laptop, etc. but the AC still cannot find my network or the extender network. Help!
Submitted: 7 months ago.
Category: Networking
Expert:  Justin Williams replied 7 months ago.

Hello. I have some experience using the GE Wifi Connect feature on some of their appliances. Are you using your smart phone to try and connect?

Customer: replied 7 months ago.
trying to connect through the app
Customer: replied 7 months ago.
It's GE comfort app. Showing several wifi networks except my home and the extender.
Customer: replied 7 months ago.
Hello?
Expert:  Justin Williams replied 7 months ago.

Hello, I apologize. Are you connecting to the air conditioner's network? From my understanding you are supposed to enter the passcode from the side of the air conditioner after pressing the wifi button on it and then connect to the wifi network of the air conditioner. Were you able to get this far?

Expert:  Justin Williams replied 7 months ago.

The air conditioner has it's own wifi network that you connect to directly from your smart phone.

Customer: replied 7 months ago.
Customer: replied 7 months ago.
I did all that. When I get to step 3 where it asks me to select my home network, neither of the networks are shown.
Expert:  Justin Williams replied 7 months ago.

Understood, just wanted to make sure you got that far. It's likely that the air conditioner isn't compatible with your current wifi encryption settings.

Expert:  Justin Williams replied 7 months ago.

Do you know what encryption method the extender and wifi router are using?

Customer: replied 7 months ago.
Wep? I don't know if that's right but that's what I use for my password
Expert:  Justin Williams replied 7 months ago.

That makes more sense then. WEP is outdated and unsupported by many modern devices.

Customer: replied 7 months ago.
But the extender is brand new.
Expert:  Justin Williams replied 7 months ago.

I understand this. WEP is an old standard that still works on some devices, like extenders, to allow for compatibility, but others dont support it anymore. It is also very easily hacked by anyone with a little bit of knowledge.

Expert:  Justin Williams replied 7 months ago.

You need to change your encryption method to WPA or WPA2. This is done through the graphical interface of the router and extender. If you are unable to get into your router and change it, I can possibly login and assist you with this.

Customer: replied 7 months ago.
No offense, but I don't feel comfortable doing that.
Expert:  Justin Williams replied 7 months ago.

No problem, but I am certain that it will fix your issue. Do a simply google search for "do not use WEP" or something similar to understand the problems with it and why noone uses it anymore.

Expert:  Justin Williams replied 7 months ago.

I can try my best to walk you through it if you tell me your router model number.

Customer: replied 7 months ago.
Ok. Will I be able to change it without having to change the router?
Expert:  Justin Williams replied 7 months ago.

Absolutely, it's just a setting on the router.

Customer: replied 7 months ago.
Thank you
Expert:  Justin Williams replied 7 months ago.

Offered a phone call if you want to make it easier. No worries if you don't want to go that route, will try my best to help here.

Customer: replied 7 months ago.
Do I need to do this on the OC connected to my router or can I use a wireless laptop?
Customer: replied 7 months ago.
PC
Expert:  Justin Williams replied 7 months ago.

Wireless laptop will work fine as long as it's connected to your wireless network. You will have to manually reconnect after making the change.

Expert:  Justin Williams replied 7 months ago.

You need to find the IP address for the router/wifi device. Can you tell me what operating system you are using on your laptop?

Customer: replied 7 months ago.
Xp
Expert:  Justin Williams replied 7 months ago.

Okay, you need to click on start>run and then type "cmd" into the run box. (without quotes)
Press <Enter> or Okay and that should bring up a black command prompt window.

Expert:  Justin Williams replied 7 months ago.

Inside the command prompt Window you need to type in "ipconfig" minus quotes and press <enter>

Expert:  Justin Williams replied 7 months ago.

One of the lines should look something like this:

Default Gateway . . . . . . . . . : 192.168.1.1

Expert:  Justin Williams replied 7 months ago.

The ip address after default gateway will most likely be the address of your main wifi device. Can you tell me what it is?

Customer: replied 7 months ago.
192.168.1.1
Expert:  Justin Williams replied 7 months ago.

Okay, please go into your web browser on the laptop and type that into the address bar at the top and press enter.. That should open the login page for your router.

Expert:  Justin Williams replied 7 months ago.

Are you able to tell me the model or at least the brand of your router?

Customer: replied 7 months ago.
Done
Customer: replied 7 months ago.
Verizon actiontec
Expert:  Justin Williams replied 7 months ago.

Try admin for the username and "password" for the password, no quotes.

Expert:  Justin Williams replied 7 months ago.

Not sure if I'm looking at the right Actiontec router, but it looks like the settings might be under "Wireless Settings" at the top and then "advanced security settings" on the left.

Customer: replied 7 months ago.
Says login failed
Expert:  Justin Williams replied 7 months ago.

Okay, sometimes the password ***** ***** actual router serial number. Can you look at the bottom of the physical router and try the serial number?

Customer: replied 7 months ago.
Ok there are a couple of numbers so let me try those
Customer: replied 7 months ago.
The serial number is ***** working. There is a WEP, WAN, WPS and then a long number under a barcode
Expert:  Justin Williams replied 7 months ago.

Hmm. It's possible the Verizon installer changed the password. You may need to contact verizon to get into your router to make the change. You can also hold a paper clip or something in the back pinhole for 15-20 seconds, and that will reset the password ***** the default "password", but it will also reset the wireless network and you would have to reconnect.

Customer: replied 7 months ago.
Would it be my wifi password?
Expert:  Justin Williams replied 7 months ago.

Nope, sorry... It is a separate password ***** access the graphical interface.

Expert:  Justin Williams replied 7 months ago.

Let me know if you were able to resolve this, and please consider giving me a positive rating if the information I provided was helpful to you.

Customer: replied 7 months ago.
Wasn't able to resolve it other than upgrade my router to one with better range. But thanks for all your help!
Expert:  Justin Williams replied 7 months ago.

No problem. I'm glad you were able to get it fixed.