I'm sorry about the issue. Was it working fine previously? Or is this a new TV or new internet modem / router device?
What's the error or message when entering your wi-fi / wireless password?
Do you know how to check / confirm your wi-fi / wireless password ***** key?
What is the model of your Internet modem/router device?
Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.
Thank you. OK. What's the error or message when entering your wi-fi / wireless password ***** the TV?
I can connect remotely to your Microsoft Surface computer, so I can check on your new modem / router's wi-fi / wireless password ***** setting directly through your computer for you.
Sorry. Do you know how to check your wi-fi / wireless password (it is case-sensitive)?
We can continue when you are at home. Thank you,
No problem; please let me know this evening. Or we can continue another day if you'd like.
And please check the brand / model of your modem / router.
Please reply back any time. Thank you,
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Derek, and for any delay in getting you an appropriate answer. I'm a tv tech as well as a network expert and can give you a another approach here.
First, how far is the tv from the router?
Do you still need help with this?