Hi my name is ***** ***** I may be able to assist. Are you accessing our site from the computer in question?
It doesn't look like the secure connect request went through. Customer Service will be able to contact you to fix that but we can still chat here to try to resolve the issue.
Open Internet Explorer and click on the gear in the top right corner then click on Internet Options.
Click on ‘Advanced’ tab, click on ‘Reset’ button at the bottom to Reset Internet Explorer Settings.
This will run through a process and ask you to reboot. See it this helps.
Just checking in to see if you still need assistance. I'm here to answer any questions you might have.