Hi my name is ***** ***** I can assist. Are you just trying to logon to Amazon.com or to Amazon Prime?
What is the error that you are receiving when you try to logon?
Is this on an Amazon Fire or Fire Stick? Do you get an error when you connect?
It doesn't look like the Secure Remote Assistance payment went through. Is this on your PC or a Amazon Fire stick?
We can still try walking through the issue. Can you describe the error you are receiving?