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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I am having trouble connecting with Amazon Account

Customer Question

I am having trouble connecting with Amazon Account
Submitted: 7 months ago.
Category: Networking
Expert:  Jason Fenoglio replied 7 months ago.

Hi my name is ***** ***** I can assist. Are you just trying to logon to Amazon.com or to Amazon Prime?

Customer: replied 7 months ago.
I am trying to logon on to Amazon Prime
Expert:  Jason Fenoglio replied 7 months ago.

What is the error that you are receiving when you try to logon?

Customer: replied 7 months ago.
I am trying to connect with Amazon Prime
Expert:  Jason Fenoglio replied 7 months ago.

Is this on an Amazon Fire or Fire Stick? Do you get an error when you connect?

Expert:  Jason Fenoglio replied 7 months ago.

It doesn't look like the Secure Remote Assistance payment went through. Is this on your PC or a Amazon Fire stick?

Expert:  Jason Fenoglio replied 7 months ago.

We can still try walking through the issue. Can you describe the error you are receiving?

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