Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the model of your player?
When you go into the settings on the bluray, does it see any wifi networks?Does it give you any particular error code?
That actually sounds a bit backwards, are you sure it doesn't say connected to network, but not connected to internet?
That means that it is not properly getting an IP address from your router, so it cannot connect to the network.
How far is the router from the player?
I need to get some details from you to properly diagnose the problem, to ultimately resolve it.
Can you tell me the actual distance?
Okay, this could be an issue with the router, or the player.
The most likely issue is that the player needs to be updated before it can reconnect.
First unplug power to your router for 60 seconds, and do the same with the player.
If you still can't connect at that point, I need you to (at least temporarily) plug the player directly into your router with a wired conection (ethernet cable).
Then go into the player settings and look for the Software Update function and run that.
After it connects and updates, you can disconnect the cord and try it on wifi again.
If that still won't work on wifi, we can consider some other options, including manual network configuration or a wifi bridge adapter.
Okay so that means it is on your home network, but not getting to the internet.
Go into the network settings on the player, and manually set the DNS server to 22.214.171.124
Anything you are seeing about phone or remote service is an automated advertisement, not sent by me personally. It would not be possible to access your player remotely anyway.
I have no way of knowing what you can access or not, as I am not there to see it myself.
You should not be in ipv6 at all, it should be an ipv4 address.
There are many variables here, and I am reliant on you to follow with me through multiple steps to diagnose the problem and attempt to resolve it.
I am sorry that it is not a quicker process. As you do not appear interested in continuing to work with me to resolve this, I'll opt out of the question.
Best of luck to you,
Hi there and welcome Shelly
Can you tell me please the make and model of your wifi router?