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Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this. Can you tell me a little bit more about your problem please? How do you access your email? On a phone or tablet or computer? Do you use the AOL APP, or just go the aol website or do you use a thrid party email program like Outlook or Thunderbird, or Eudora?
Would you consider allowing me to connect remotely to fix this for you?
Thank you for that information. Does this happen on all devices? Are you able to login? If so, do see your emails when you login? If you send an email does it get to the recipient? Is this happening with some people or all people?
We will need to do either SECURE REMOTE ASSISTANCE or a PHONE CALL as I will need to you ask for personal information such as your email address and possibly your account name and password ***** you know it. We are not allowed to exchange personal information on the chat box as it would be visible to all users of the site. Which you would you prefer? Both options are 100% guaranteed.
Do you still need assistance with your aol email?