My name is ***** ***** I can assist. What is your current internet provider?
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me where this message is displaying?How are you currently connected to the internet to communicate with me here?
Note: the captel issue will be addressed as a separate question, where I've replied to you on that as a different topic.