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Joseph Varner
Joseph Varner,
Category: Networking
Satisfied Customers: 59
Experience:  Enterprise Support Specialist at Arthur J Gallagher
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Printer will not connect to wireless network

Customer Question

printer will not connect to wireless network
Submitted: 10 months ago.
Category: Networking
Expert:  Cody replied 10 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 10 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
no I don't want to pay this extra fee
Expert:  Cody replied 10 months ago.


Customer: replied 10 months ago.
what now
Expert:  Cody replied 10 months ago.

I'll see if someone else can help without remote assistance.

Expert:  Kamil Anwar replied 10 months ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 10 months ago.
I won't be at this computer for another 4 hours
Also will there be any charge for this
Expert:  Kamil Anwar replied 10 months ago.

You'll need to speak to billing about charges on***@******.***. Since you will not be available, i will opt out so that when you are available, one of the other experts can assist.

Expert:  Joseph Varner replied 10 months ago.

Hi, my name is ***** ***** I am happy to assist.

My apologies that others were asking to remote in without first asking basic troubleshooting questions or doing research.

I took the time to look up your printer model, and found that unless your printer is hooked up to a wireless access point, it cannot be used as a traditional wireless printer.

The printer requires an IP address, which it would get from being connected to the network. Otherwise, it needs to be connected via a USB cable.

I found this information in the online manual here:

Is there anything else I can assist with at this time?

Customer: replied 10 months ago.
I have a wireless modem that acts as a router for the printer.
It was connected to this router. But I think it has lost this IP address
Expert:  Joseph Varner replied 9 months ago.

The best way to check is to go to Menu on the physical printer, and then check both the TCP/IP (IPv4) ​ and wireless settings.