Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
I'll see if someone else can help without remote assistance.
Hello & Welcome to JustAnswer. Thank you for your question.
May i connect with you remotely to troubleshoot the issue directly? Thanks
You'll need to speak to billing about charges on***@******.***. Since you will not be available, i will opt out so that when you are available, one of the other experts can assist.
Hi, my name is ***** ***** I am happy to assist.
My apologies that others were asking to remote in without first asking basic troubleshooting questions or doing research.
I took the time to look up your printer model, and found that unless your printer is hooked up to a wireless access point, it cannot be used as a traditional wireless printer.
The printer requires an IP address, which it would get from being connected to the network. Otherwise, it needs to be connected via a USB cable.
I found this information in the online manual here:
Is there anything else I can assist with at this time?
The best way to check is to go to Menu on the physical printer, and then check both the TCP/IP (IPv4) and wireless settings.