Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Could you tell me the model number of the tv, please?Are there any lights on the front (solid or flashing), clicking sounds, etc?
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account.
So you are getting the tv to turn on, the issue here points to a lack of signal from the box.
Unplug power to the brighthouse box for 60 seconds to reboot it, and let me know if that helps.
If not, I need you to verify exactly where on the back of the tv the box is plugged in.
It looks like that didn't go through either, I'll send an offer from my end that may work better.
At the top right of this page, is where you'd update your account info.
It may not be going through because of a security flag with your bank/card.
I cannot call you until the payment is processed, unfortunately.
Do you still need help with this?