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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Customer Question

Submitted: 9 months ago.
Category: Networking
Expert:  Nathan replied 9 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Could you tell me the model number of the tv, please?
Are there any lights on the front (solid or flashing), clicking sounds, etc?

Customer: replied 9 months ago.
LC320em2 its on hdm1 but we arent connecting cant get channels it says no signal we arent good with this gig remote we want it to show
Customer: replied 9 months ago.
please can you tell us how to get tv and remote we dont know how to follow the direction on remote to get channels
Customer: replied 9 months ago.
we need help
Expert:  Nathan replied 9 months ago.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account.

Expert:  Nathan replied 9 months ago.

So you are getting the tv to turn on, the issue here points to a lack of signal from the box.

Unplug power to the brighthouse box for 60 seconds to reboot it, and let me know if that helps.

If not, I need you to verify exactly where on the back of the tv the box is plugged in.

Customer: replied 9 months ago.
can i change the payment its saying no signal
Expert:  Nathan replied 9 months ago.

It looks like that didn't go through either, I'll send an offer from my end that may work better.

Customer: replied 9 months ago.
where is my account page i gave you my debit card or can you call me now at my number yhank you
Expert:  Nathan replied 9 months ago.

At the top right of this page, is where you'd update your account info.

It may not be going through because of a security flag with your bank/card.

I cannot call you until the payment is processed, unfortunately.

Expert:  Nathan replied 9 months ago.

Do you still need help with this?

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