Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of the dvr?I can give you some basic steps here, which would be covered under the initial chat fee.
If you would like me to set it up for you remotely, I'll send a remote service offer for that (which is in addition to the initial chat).
You will still need to do a few steps on your own either way, such as connecting the dvr to your home router.