Hi there and welcome
This is for your wifi network correct?
And do you have a windows computer already connected to the wifi network?
We can get the password ***** this.
Press the windows key + R and type in
Right click on the wireless connection and click on Status
Then click on wireless properties
Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
ok, then its not connected to wifi Patrick
Whats the make and model of the wifi router? And are there any computers connected to wifi?
ok, then on the Acer do the instructions I gave to get the password ***** I repeated the, below
Let me know the results please
no problem at all
I made an offer to do this for you Patrick as an additional service, is this possible as this would be easier for you
ok, but the messages your sending to me are not very clear, and the first computer you said had wifi did not so I am not sure if this even has wifi...
You just do the instructions please exactly as I indicated
press windows key + R
type in the black box
whats the default gateway address?
Does the Acer have internet?
ok, there will be a default gateway then you may need to scroll up or down the list for it
It will be there if it has internet, its under IP Address and Subnet Mask if you are connected via wifi it will be in that entry
Thanks, ***** ***** this web address on the Acer
If your asked to sign in user admin as user and password ***** password.
Then go to the wireless settings and you see the password *****
Let me know the results please.
Close the Status bar in order to navigate
Can you be more specific please on why not
ok, I will request as we have been some time on this question, if you can accept my request to connect to your computer and do this for you. If not, I will have to opt out of working with you further as we cannot progress past this, and whilst I understand you enjoy learning about all this, the gial here is to get this solved for you, plus you can see what I am doing anyway.
Please let me know if you accept the additional service and I can connect.
No problem at all Patrick, I am going to opt out of working with you further on this.
If another expert takes up your case, then you will be notified of this, you do not need to do anything until then
Thanks and all the best