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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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C-27 works fine computer shows wifi connected to my network

Customer Question

c-27 works fine computer shows wifi connected to my network but continually get back msg -network error have 2 other computers 2 tablets and cell phone that reach same sites with no problem
Submitted: 6 months ago.
Category: Networking
Expert:  Harold Hanna replied 6 months ago.

Hello how are you George? How long have you been experiencing this error?

Customer: replied 6 months ago.
Have npt used it tor 2 years, used in personal vehicle with program streets and trips' . it Was in my state police veh.when I retired bought one as surplus as they were getting a new system.
I am laid up know with a broken hip so i CANNOT access it now
Expert:  Harold Hanna replied 6 months ago.

OK when you say it is getting -network error where are you seeing this exactly?

Customer: replied 6 months ago.
Using Firefox get lt there
Expert:  Harold Hanna replied 6 months ago.

OK can you try to use internet explorer and see if you get the same problem? To do this, click start, run, then type iexplore in the run box.

Expert:  Harold Hanna replied 6 months ago.

Please let me know if you have trouble testing this.

Customer: replied 6 months ago.
Tried iexplorer too!
Expert:  Harold Hanna replied 6 months ago.

OK can you click on start, run, and then type cmd.

Then press OK.

Expert:  Harold Hanna replied 6 months ago.

We will see if we can hit the internet through the DOS prompt. Are there any applications that see to be actually working with the internet? Is Windows Update working? Antivirus updating? Etc?

Customer: replied 6 months ago.
When. it rains it pours provider just went down.
Expert:  Harold Hanna replied 6 months ago.

OK. AAre we talking right now through a phone connection?

Customer: replied 6 months ago.
Will have to try tomorrow power went out. on my cell now
Expert:  Harold Hanna replied 6 months ago.

OK that is fine. Tomorrow, I would try to go to a DOS prompt and type

ping www.google.com

If it gets a response we will further troubleshoot your browsers. If not, you can try

ping 8.8.8.8

If you get a response, this could be a DNS issue. This is just to help us prepare for tomorrow. Let me know when power/internet is restored and we can continue. Have a great evening!

Expert:  Harold Hanna replied 6 months ago.

Let me know if this has been resolved or if you need additional assistance I am here to assist!