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Josh, Helpdesk
Category: Networking
Satisfied Customers: 15578
Experience:  5 years as Network Admin, 10+ years of IT support
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Setting up alexa

Customer Question

setting up alexa
Submitted: 5 months ago.
Category: Networking
Expert:  Josh replied 5 months ago.
Hi! To get started with Echo, place your device in a central location (at least eight inches from any walls and windows). You can place Echo in a variety of locations, including your kitchen counter, your living room, your bedroom nightstand, and more.Download the Alexa app and sign in.With the free Alexa app for Fire OS, Android, iOS, and supported desktop web browsers, you can easily manage your alarms, music, shopping lists, and more. The Alexa app is available on phones and tablets with:Fire OS 2.0 or higherAndroid 4.0 or higheriOS 7.0 or higher To download the Alexa app, go to the app store on your mobile device and search for "Alexa app," or select a link below:Amazon AppstoreGoogle PlayApple App Store You can also go to from Safari, Chrome, Firefox, Microsoft Edge, or Internet Explorer (10 or higher) on your Wi-Fi enabled computer.Note: Kindle Fire (1st Generation) and Kindle Fire (2nd Generation) tablets do not support the Alexa app.Turn on Echo.Plug the included power adapter into Echo and then into a power outlet. The light ring on Echoturns blue, and then orange. When the light turns orange, Echo greets you.Connect Echo to a Wi-Fi network.Follow the guided instructions in the app to connect Echo to a Wi-Fi network. To learn more, go toConnect Echo to Wi-Fi. Tip: If your Echo doesn't connect to your Wi-Fi network, unplug and then plug the device into a power outlet to restart it. If you still have trouble, reset your Echo to its factory settings and set it up again. To learn more, go to Reset Your Echo Device. Talk to Alexa.You can now use your Echo device. To get started, say the "wake word" and then speak naturally to Alexa. Your Echo device is set to respond to the wake word "Alexa" by default, but you can use the Alexa app to change the wake word at any time. In the app, go to Settings, select your Echo device, and then select Wake word.
Expert:  Josh replied 5 months ago.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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