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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I get a dial tone with magicjack and then it tells me that

Customer Question

I get a dial tone with magicjack and then it tells me that I'm not connected to the internet
JA: Have you tested the connections by doing a ping utility test?
Customer: How do I do that?
JA: Have you done any troubleshooting yet?
Customer: YES
JA: The network expert can get you a quick fix for this. Anything else you want him to know before I connect you two?
Customer: Is this costing me anything?
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.
Submitted: 7 months ago.
Category: Networking
Customer: replied 7 months ago.
I already paid for it.I get a dial tone with magicjack and then it tells me that I'm not connected to the internet
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 7 months ago.
Please proceed
Customer: replied 7 months ago.
Is this costing me anything?
Expert:  Pete replied 7 months ago.
Hi Suzanne,Welcome to JustAnswer!You choose how much you wish to pay when you ask your question here.Are you ok to continue?
Customer: replied 7 months ago.
How much will it cost me to fix this problem?
Expert:  Pete replied 7 months ago.
I am a user of this site, just like you, so I cannot see your account - I have no idea how much you chose to pay.
Customer: replied 7 months ago.
I paid $5.00 that's what they asked for
Customer: replied 7 months ago.
That's to expensive , the $52.00
Customer: replied 7 months ago.
Am I being charged that now?
Customer: replied 7 months ago.
Are you there?
Expert:  Pete replied 7 months ago.
I am here.
Customer: replied 7 months ago.
Pete, are you there?
Expert:  Pete replied 7 months ago.
please allow me just a few minutes to prepare some information for you, thank you!
Expert:  Pete replied 7 months ago.
How is the MagicJack connected to your computer?
Customer: replied 7 months ago.
Why won't you answer me?
Expert:  Pete replied 7 months ago.
I am not sure why you are not seeing my responses. I am posting them here.
Customer: replied 7 months ago.
Very unprofessional
Expert:  Pete replied 7 months ago.
Are you seeing my responses?
Expert:  Pete replied 7 months ago.
Hello?
Expert:  Pete replied 7 months ago.
How is the MagicJack connected to your computer?e.g. USB port
Expert:  Pete replied 7 months ago.
Ok, I will opt out as there appears to be a problem communicating with you on this.Someone else will be along shortly.
Customer: replied 7 months ago.
I got billed $32.00 and nothing was done