How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask A. Stevens Your Own Question
A. Stevens
A. Stevens, Network Administrator
Category: Networking
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
71208907
Type Your Networking Question Here...
A. Stevens is online now
A new question is answered every 9 seconds

I am trying to set up a zyxel range extender to use with my

Customer Question

I am trying to set up a zyxel range extender to use with my existing dlink rounter. When I follow the instructions to set up the zyxel and set the ip address, then try to log into the zyxel, it opens up the dlink router login. What am I doing wrong?
Submitted: 11 months ago.
Category: Networking
Expert:  A. Stevens replied 11 months ago.
Hi, my name is ***** ***** I'm here to help you with this issue.
Expert:  A. Stevens replied 11 months ago.
Allow me a few minutes to check a few things.
Expert:  A. Stevens replied 11 months ago.
What is the make and model of your range extender?
Customer: replied 11 months ago.
Zyxel 3205N v2
Expert:  A. Stevens replied 11 months ago.
Okay, thank you.
Customer: replied 11 months ago.
my router is a D-Linkn 655
Expert:  A. Stevens replied 11 months ago.
What web or URL address are you trying to use to access the extender?
Customer: replied 11 months ago.
http://zyxelsetup
Customer: replied 11 months ago.
the first thing it tells me to do is to set the ip address. As I mentioned when I do that, then enter in the ip address in the address bar, my dlink comes up
Expert:  A. Stevens replied 11 months ago.
Thank you. For that to work, it has to be http://zyxelsetupxxxx where xxxx is the last four of the extender's MAC address.
Expert:  A. Stevens replied 11 months ago.
You should be able to find the MAC address on a sticker on the extender or the box that the extender came in or both.
Expert:  A. Stevens replied 11 months ago.
Can you try that?
Customer: replied 11 months ago.
I looked at the back of the Zyxel and it only shows that ip address I mentioned. There are no extra numbers at the end
Customer: replied 11 months ago.
I threw the box away
Expert:  A. Stevens replied 11 months ago.
Ah okay, one minute please.
Expert:  A. Stevens replied 11 months ago.
You may have to unplug the device and peer at the MAC address printed on the bottom, in order to extract various digits from this.
Expert:  A. Stevens replied 11 months ago.
MAC addresses look like this:48-2C-6A-1E-59-3D
Expert:  A. Stevens replied 11 months ago.
in this example, the web address would be http://zyxelsetup593D
Customer: replied 11 months ago.
I am looking at the bottom. That is where I found the IP address. I can upload a photo if that would help
Expert:  A. Stevens replied 11 months ago.
Hmm... Okay, if you can upload a photo that would help.
Expert:  A. Stevens replied 11 months ago.
Also, have you tried to go to http://192.168.1.2Does that direct you to your router?
Expert:  A. Stevens replied 11 months ago.
I mean, does that direct you to your D-Linkn 655?
Customer: replied 11 months ago.
that takes me to the Dlink
Expert:  A. Stevens replied 11 months ago.
What is the IP address of your DLINK? in other words, what is your gateway IP address?
Expert:  A. Stevens replied 11 months ago.
You may need to log into the DLINK and make sure that it does not have that IP address set for itself.
Customer: replied 11 months ago.
well I would have to say the address is the same I am trying to use for the zyxel since that opens the dlink. I have tried to paste a photo into this chat but it doesn't work
Expert:  A. Stevens replied 11 months ago.
Okay, let's log into the DLINK and check some setting. Please let me know when you are logged in and I'll walk you through what I would like you to check.
Customer: replied 11 months ago.
if the dlink has an address set and I delete it won't I loose my connection
Expert:  A. Stevens replied 11 months ago.
we won't delete it right away.
Expert:  A. Stevens replied 11 months ago.
But yes, you would loose connection. But right now, were just checking it out.
Customer: replied 11 months ago.
okay it is open
Expert:  A. Stevens replied 11 months ago.
Is the interface orange and black or blue and white?
Customer: replied 11 months ago.
orange and black
Customer: replied 11 months ago.
the IP address in the WAN section is not the 192.168.1
Expert:  A. Stevens replied 11 months ago.
What is it?
Expert:  A. Stevens replied 11 months ago.
Also, what is the subnet mask?
Customer: replied 11 months ago.
47.33.62.167
Customer: replied 11 months ago.
why does it open when I enter 192.168...
Customer: replied 11 months ago.
this is so frustrating
Customer: replied 11 months ago.
I know 192.168...is a generic address for peripherals but still
Customer: replied 11 months ago.
255.255.255.0 which is the subnet automatically assigned when I set the IP address for the zyxel
Expert:  A. Stevens replied 11 months ago.
Okay, one sec
Expert:  A. Stevens replied 11 months ago.
Wait, what was that 47. Number?
Customer: replied 11 months ago.
i is 47.33.62.167
Expert:  A. Stevens replied 11 months ago.
The ip address of the dlink? Correct? Like in the setup page of the router?
Customer: replied 11 months ago.
that is the set up page for the router. Would love to cut and paste to show you but can't
Customer: replied 11 months ago.
I am ready to drill a hole in the floor and run a really long ethernet cable under the flooring. Would that work?
Expert:  A. Stevens replied 11 months ago.
Okay, that may be the issue. That is not a proper ip scheme for a router.
Expert:  A. Stevens replied 11 months ago.
Ha ha, yeah that would work too.
Expert:  A. Stevens replied 11 months ago.
How many devices are currently connected to your main router?
Customer: replied 11 months ago.
would the signal loose integrity with a longer cable? How long do they make them? Wirelessly, there are four devices but not all being used at the same time
Customer: replied 11 months ago.
Ipad, Iphone desk top and lap top
Expert:  A. Stevens replied 11 months ago.
100 meters is the longest you can go before signal loss. So we need to change the IP address of the router and make it 192.168.1.1.
Expert:  A. Stevens replied 11 months ago.
But I dont know if any devices you use have static ip adresses. Or if you have settings that need translated to the new ip scheme...
Customer: replied 11 months ago.
okay but if I loose my connection when I do that, how do I get you back
Expert:  A. Stevens replied 11 months ago.
Things should automatically reconnect once you make the change. But if they don't then you may not be able to connect until you can get someone to help you phyiscally at the devices.
Expert:  A. Stevens replied 11 months ago.
What do you want to do?
Customer: replied 11 months ago.
I need to do that through the Dlink administration web site, yes?
Expert:  A. Stevens replied 11 months ago.
Let me tell you exactly how.
Customer: replied 11 months ago.
I will reset the dlink ip. Cross your fingers
Customer: replied 11 months ago.
waiting for your instructions
Expert:  A. Stevens replied 11 months ago.
Go to Setup, then click Network Settings.
Expert:  A. Stevens replied 11 months ago.
Change the Router IP to 192.168.0.1, subnet to 255.255.255.0.
Expert:  A. Stevens replied 11 months ago.
Then, Enable DHCP Server
Customer: replied 11 months ago.
set up on the computer not through the dlink website
Expert:  A. Stevens replied 11 months ago.
IP range will be 192.168.0.100 to 192.168.0.199
Expert:  A. Stevens replied 11 months ago.
No, this is on the Dlink website. like this:
Customer: replied 11 months ago.
ok
Customer: replied 11 months ago.
when I open router settings, it is already set to 192.168.0.1
Expert:  A. Stevens replied 11 months ago.
alright, what about the DHCP IP range?
Customer: replied 11 months ago.
it is as you said
Expert:  A. Stevens replied 11 months ago.
hmm... okay, interesting... One minute.
Expert:  A. Stevens replied 11 months ago.
How are you currently connected to the internet?
Customer: replied 11 months ago.
through the dlink wireless
I have a modem from charter
Expert:  A. Stevens replied 11 months ago.
With the extender plugged in, are you able to see the ZyXEL wireless network available to connect to?
Customer: replied 11 months ago.
the modem and the dlink are connected with an ethernet cable - guess that is painfully obvious. I do not have the zyxel connected with a cable. Is that where I went wrong
Customer: replied 11 months ago.
according to the zyxel quick start, I should be able to push the button on the extender and push the button on the router and poof! It is supposed to work
Expert:  A. Stevens replied 11 months ago.
Ah, yes that sometimes works with that WPS button. but you still should be seeing a ZyXEL wireless network available to connect on the computer you are using.
Customer: replied 11 months ago.
if you fell off of your chair laughing, don't tell me- it will hurt my feelings!
Expert:  A. Stevens replied 11 months ago.
Ha ha, no. I'm just trying to figure out what's going on.
Customer: replied 11 months ago.
I don't think I could do your job. I could learn the tech side, I could not learn the tolerance for less than intelligent people
Customer: replied 11 months ago.
If I plug the zxel into the router with a cable, do you think that will clear this up
Expert:  A. Stevens replied 11 months ago.
hmm...
Expert:  A. Stevens replied 11 months ago.
You shouldn't have to, but let me ask you do you see a ZyXEL wireless network available to connect on the computer you are using
Customer: replied 11 months ago.
no
Expert:  A. Stevens replied 11 months ago.
the extender is currently plugged in?
Customer: replied 11 months ago.
I do see an unidentifed public network that wasn't there yesterday
Expert:  A. Stevens replied 11 months ago.
Okay, there should be a switch on the side of the device that has three options AP UR and CL
Expert:  A. Stevens replied 11 months ago.
What is it currently set to.
Customer: replied 11 months ago.
to a power source, yes. The wifi is lit and there is symbol that looks like a key lit up also
Customer: replied 11 months ago.
cl
Customer: replied 11 months ago.
the key looking thing is the same as what is on the magic button that was supposed to make this set up "quick and easy"
Expert:  A. Stevens replied 11 months ago.
power it off, change it to UR and try to do the same WPS button setup on the quick start guide
Customer: replied 11 months ago.
ok. I did that
Customer: replied 11 months ago.
I checked my network settings and it now says I have multiple networks but it doesn't say Zyxel
Expert:  A. Stevens replied 11 months ago.
Any new networks that weren't there before?
Customer: replied 11 months ago.
just the same unidentified public network. Could that be because I haven't configured the security
Customer: replied 11 months ago.
maybe the unidentified is really zyxel
Expert:  A. Stevens replied 11 months ago.
Try this first. Take a cable and connect the Zyxel and the Dlink router together.
Customer: replied 11 months ago.
I'm afraid to try and connect to it because I might loose you
Expert:  A. Stevens replied 11 months ago.
Once connected, try to go to the http://192.168.0.2
Customer: replied 11 months ago.
ok I will
Expert:  A. Stevens replied 11 months ago.
okay
Customer: replied 11 months ago.
the unidentified public network is gone now
Customer: replied 11 months ago.
but still doesn't show zyxel
Customer: replied 11 months ago.
there is now an extra light lit on the dlink
Customer: replied 11 months ago.
but I think think that just signifies something is plugged in to the port, yes?
Expert:  A. Stevens replied 11 months ago.
That is correct.
Customer: replied 11 months ago.
I think I am ready for a glass of wine
Expert:  A. Stevens replied 11 months ago.
I'm honestly not sure what to do next in this situation...
Expert:  A. Stevens replied 11 months ago.
It could be that the device needs to be reset? Is it brand new or did someone give it to you?
Customer: replied 11 months ago.
shotgun? Skeet shooting using a zyxel
Customer: replied 11 months ago.
brand new
Customer: replied 11 months ago.
I give up. I don't say that very often but I've been at this for days now
Customer: replied 11 months ago.
I appreciate your efforts.
Expert:  A. Stevens replied 11 months ago.
Of course, I'm sorry about this.
Expert:  A. Stevens replied 11 months ago.
I think the best thing may be to get a different extender with better instructiions.
Expert:  A. Stevens replied 11 months ago.
I think this one may not be working correctly......
Customer: replied 11 months ago.
Have a great evening. I hope your next chat is quicker and goes better!
Expert:  A. Stevens replied 11 months ago.
Thank you, ***** ***** great evening yourself.
Expert:  A. Stevens replied 11 months ago.
Please come back if you wish later and we can continue.

Related Networking Questions