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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My Dlink router just stopped working. the power is on all front

Customer Question

My Dlink router just stopped working. the power is on all front lights come for correct plugs. My internet notification on the taskbar using Windows 10 shows a caution flag. My tablet cannot connect to the web even though Wi fi status is on and appears to be receiving a signal. Is there a trouble shooting app available ?
Submitted: 5 months ago.
Category: Networking
Expert:  derrickonline replied 5 months ago.
I'd be more than happy to assist you. It may not actually be your DLINK router, it could be your modem from your Internet Service Provider. So to really troubleshoot we'll need to start from the top. First do the following... Locate your ISP (Internet Service Provider's) modem. Power it off.Locate your DLINK routerPower it off.Wait 1 minute.Power your ISP's modem back onWait 5 minsPower your DLINK router onWait 2 mins.Restart the computer Is everything working now? If not, we'll proceed to the next steps.
Expert:  derrickonline replied 5 months ago.
I haven't heard from you just wanted to follow-up and see where we are.

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