How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete, Networking Engineer
Category: Networking
Satisfied Customers: 15454
Experience:  CISCO Certified Networking Engineer
Type Your Networking Question Here...
Pete is online now
A new question is answered every 9 seconds

I got a I pad air off a guy off the internet I did a factory

Customer Question

I got a I pad air off a guy off the internet I did a factory reset while I'm setting it up its says "please enter your credentials to authenticate your device" and I have no idea what to do
Submitted: 5 months ago.
Category: Networking
Expert:  Pete replied 5 months ago.
Hi there,This message means that the previous owner has locked the device so it cannot be used.You will need to check with the seller if they have the correct username and password ***** unlock the device or if it was stolen.

Related Networking Questions