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Ask Viet - Network Tech Your Own Question

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 34688
Experience:  Great troubleshooting skills with computer and network.
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My Samsung Galaxie 3 won't let me on the internet. I have

Customer Question

My Samsung Galaxie 3 won't let me on the internet. I have put the password ***** the side of my WiFI, but it won't accept it. It is stuck on home page with keyboard and the window to put my Password *****
Submitted: 5 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 5 months ago.
Hi,I'm sorry about the issue. Please press and hold the power on / off button your your Samsung device for about 20 seconds, then turn it back on. Then open Settings app icon, then tap on option Wi-Fi, then tap on your network name, then enter your wi-fi / wireless password ***** key (it is case-sensitive), and connect, then what happens this time?- Is there any error or message?Please reply at the box below to continue. Thank you.
Expert:  Viet - Network Tech replied 5 months ago.
If needed, disconnect the power cord(s) from your internet modem / router device(s) for a few minutes, then re-connect, then wait a bit, and try again.Is this a Samsung smartphone or tablet?Was this same Samsung device working fine previously with this same internet modem / router / device box?When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,