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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have a NetGear 341U accessed via Sprint wireless broadband

Customer Question

I have a NetGear 341U accessed via Sprint wireless broadband and Windows 10 on my Dell PC. When upgrading Windows a few nights ago Microsoft apparently lost my NetGear connection. My e-mail account and other accounts on the connection are accessed by Google Chrome. I have tried for hours over 3 days now access the Internet as I was doing before and have been successfully since using he Sprint-NetGear-Google Chrome access. Any ideas what I need to do? I have not tried to call any support services yet, hoping there was a quick fix, that is not possible apparently online with the Microsoft-Windows trouble shooting access. Thanks. ***** at home has***@******.*** access, but I am sending this through my office PC below.
Submitted: 5 months ago.
Category: Networking
Expert:  Martin replied 5 months ago.
Hello and welcome.Sorry to hear you're having trouble with your computer.Would you like me to connect to you remotely so I can show you exactly what you need to do to fix the computer at home?Please reply using the box below.Regards,Martin
Customer: replied 5 months ago.
Expert:  Martin replied 5 months ago.
Thank you. Please accept the remote support offer, then From your computer click the following link: click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client Let me know once you've done that or if you need additional steps.Martin
Expert:  Martin replied 5 months ago.
I do not see you in the session yet, let me know if you have any issues connecting
Customer: replied 5 months ago.
I responded positively to your questions, but the received a message saying my date -- credit card, etc. I guess could not be used. I sent the correct information. I can't spend more time on this matter now. I'll probably try to get help with a Geek squad at Best Buy his weekend.Thanks,
Expert:  Martin replied 5 months ago.
No problem, if you click on the remote link I can still help you - we can sort out the billing later.I'll be here if you still want this fixed today.Martin