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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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HAVE SONY NSX 40GT1. CANT CONNECT TO HOME WIRLEESS NETWORK.

Customer Question

HAVE SONY NSX 40GT1. CANT CONNECT TO HOME WIRLEESS NETWORK. HAVE ATT UVERSE
Submitted: 11 months ago.
Category: Networking
Expert:  Nathan replied 11 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. When you go into the sony setup and scan for networks, does it SEE your network (or any other network) at all?Are you getting any specific error code?
Customer: replied 11 months ago.
YES. NO ERROR CODE.
Expert:  Nathan replied 11 months ago.
So at what point is it not connecting? Is it asking you for a password?
Customer: replied 11 months ago.
PASSWORD ***** ***** WIRELESS NETWORK KEY AND IT RECOGNIZES IT.WHAT COFOUNDS ME IS THAT IT WAS CONNECTED A WEEK AGO AND NOW WONT CONNECT.
Customer: replied 11 months ago.
CONFOUNDS
Expert:  Nathan replied 11 months ago.
There are many possible issues here including a problem with the router hardware or software, or a hardware problem with the tv.Initially, please unplug power to both the tv and the router for at least a few minutes. Plug router back in first and let it start up, then do the same with the tv, and try to connect again.Let me know the results. Also, how far is the tv from the router?
Customer: replied 11 months ago.
TV IS ABOUT 20 FEET FROM ROUTER. WILL DISCONNECT AND RECONNECT
Expert:  Nathan replied 11 months ago.
Thanks.Are they in the same room?
Customer: replied 11 months ago.
Nathan, could you please reply ASAP. I need help, chat only.
Expert:  Nathan replied 11 months ago.
Reply to what?I see no information from you or recent messages.The last correspondence here was a little over an hour ago when you said you'd disconnect, and then I asked if the router and tv were in the same room.
Expert:  Nathan replied 11 months ago.
Do you still need help with this?