How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
5195814
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

My Name is ***** ***** and I cannot connect with my wifi on

Customer Question

My Name is ***** ***** and I cannot connect with my wifi on my nook glow light do to an authentication problem. what do i do
JA: Thanks. Can you give me any more details about your issue?
Customer: I pressed the wrong button apparenty when FOr some reason a nook update came up indicating that I would loose all the content on my nook if I continued. Next think I knew a screen came up saying "let,s get started" and it asked me for my time zine, then asked me to choose a network. I chose mine, typed in my password (which I had written down when I first registerd the Nook) , then it got suck and "authentication problem".
JA: OK got it. Last thing — Network Technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 11 months ago.
Hi,I'm sorry about the issue. What is the model of your Internet modem/router device?Do you know how to check / confirm your wi-fi / wireless password ***** key?Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac? Please reply at the box below. Thank you.
Expert:  Viet - Network Tech replied 11 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Related Networking Questions