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Ask Viet - Network Tech Your Own Question

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35237
Experience:  Great troubleshooting skills with computer and network.
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The passwords I have, Wireless Password ***** and Router Password

Customer Question

The passwords I have, Wireless Password ***** and Router Password ***** not allow me to connect to my Wi-Fi network.
How can I connect.
Submitted: 8 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 8 months ago.
Hi,I'm sorry about the issue. Is there any error or message?Do you know how to check / confirm your wi-fi / wireless password?What's the model of your internet modem / router?Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?Please reply at the box below. Thank you.
Customer: replied 8 months ago.
Linkseys WRT1900AC, No, Toshiba Crome Book
Expert:  Viet - Network Tech replied 8 months ago.
Can you please check at the back / bottom of your toshiba chromebook for the model of it?Do you also have a Windows or Mac computer?Please reply at the box below. Thank you.
Customer: replied 8 months ago.
Toshiba C835, Windows
Expert:  Viet - Network Tech replied 8 months ago.
Thank you. Besides the Toshiba laptop, do you also have another computer? If yes, does it have Windows XP, Vista, or 7 or 8 or 10 or or Mac?
Expert:  Viet - Network Tech replied 8 months ago.
By the way, do you mean the Toshiba model is C835 or CB35 (number 8 version letter B)?
Customer: replied 8 months ago.
Windows 10Sorry CB35
Expert:  Viet - Network Tech replied 8 months ago.
That's okay. What's the brand / model of your Windows 10 computer? Is it a laptop or desktop? Is the Internet currently working on the Windows 10 computer?
Customer: replied 8 months ago.
HP Pavilion dv7-4190us Laptop Yes
Expert:  Viet - Network Tech replied 8 months ago.
To confirm, you need to find out your correct wi-fi / wireless password *****?Is the HP laptop wireless? Or is the HP laptop connected to the Linksys router with a cable?Please let me know. Thank you.
Customer: replied 8 months ago.
YesConnected with cable
Expert:  Viet - Network Tech replied 8 months ago.
Thank you. Did you try the default password (if you know the default password) for the linksys router?Also, what's the error or message when using your wi-fi / wireless password?Please let me know. Thank you.
Expert:  Viet - Network Tech replied 8 months ago.
Can you please try this first method:- On the HP Pavilion dv7-4190us laptop, go to the website below:http://192.168.1.1, then it should prompt for username/password, then enter admin for the username and also enter admin for the password ***** see if you can log in. Then check the wireless / wireless security option there for the password ***** key / passphrase (it is case-sensitive.)Please reply at the box below to continue. Thank you.
Customer: replied 8 months ago.
Do not know default password.
All I have is Router WRT 1900 Ac, Wireless Network Linkseys 10717, Wireless Password (SSID)4tty1hcv0i, & Router Password ***** G72
Expert:  Viet - Network Tech replied 8 months ago.
Can you please try this first method:- On the HP Pavilion dv7-4190us laptop, go to the website below:http://192.168.1.1, then it should prompt for username/password, then enter admin for the username and also enter admin for the password ***** see if you can log in. Then check the wireless / wireless security option there for the password ***** key / passphrase (it is case-sensitive.)Please reply at the box below to continue. Thank you.
Expert:  Viet - Network Tech replied 8 months ago.
Solution #2:- Check at the back / bottom of your Linksys router for the wireless password ***** key / passphrase (it is case-sensitive.)Solution #3:- If that still does not work, press and hold the tiny Reset button at the back of your router for about 12 seconds, then wait a bit, then on the HP windows 10 laptop, go to the website below:http://192.168.1.1; (if needed, try the website http://linksyssmartwifi.com/), then follow the instructions there in order to set up your router and wireless settings.When you are available, please reply at the box below to continue. Thank you.
Expert:  Viet - Network Tech replied 8 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.