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Josh, Helpdesk
Category: Networking
Satisfied Customers: 15585
Experience:  5 years as Network Admin, 10+ years of IT support
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I am trying to connect my pcs and tablets to the router and

Customer Question

I am trying to connect my pcs and tablets to the router and I can't get it to work. Can you please help me.
Submitted: 6 months ago.
Category: Networking
Expert:  Barun replied 6 months ago.

Hi, and thank you for asking your question.

What's the make and model of your router?

What exactly happens when you try to connect the devices to your WIFI network now?

Please reply back using the box below. Thank you.

Customer: replied 6 months ago.
Its a Nighthawk X 6 AC3200 Tri-Band Wifi Router. It just doesnt connect at all, the red light on the router internet button stays red.
Expert:  Barun replied 6 months ago.

Hmm, I'm not familiar with that router model, so will open up your question to our other experts now. You will be automatically notified when another expert picks this up; also, you may disregard and close any remote offer if it shows up on your screen now. Thank you.

Customer: replied 6 months ago.
Expert:  Josh replied 6 months ago.


Please unplug the Nighthawk router and unplug the modem. Wait 1 minute

Plug in the modem and wait 2-3 minutes. Plug in the router and wait another 2-3 minutes.

Try connecting now.

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