Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?
Please open up the following link:
Join the session, then a remote file will be downloaded.
OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).PS - If we are not connected in five minutes, please reply back to me below.
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.It looks like the previous Expert is not available any more. May I know if you still require assistance with this problem?I am awaiting your reply.Thanks,IT Miro