I am the person that will be helping you today.
May I ask for the brand and model name of your wireless router or your wireless modem?
Once I have the above requested information, I will be able to give you the correct answer.
I look forward to your response,Jason
The Netgear is probably the router. Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Yes, that is correct. That will be the last fee.
I am sorry for the confusion.
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.It looks like the previous Expert is not available any more. May I know if you still require assistance with this problem? We don't need to use a secure remote assistance session.I am awaiting your reply.Thanks,IT Miro
May I know if you have made any changes to your Samsung Smart TV or your router recently?
Please go to the Settings and then select wireless network. Does it list your wireless network name?
Press the Menu button on your remote. In the Settings menu, select Network Settings. Then, select Wireless (General) and select Next. The TV should then list available wireless networks. Select yours and connect to it. Type the correct password ***** it is password-protected.
Let me know the results.
Please turn off the TV and then unplug the power cable from the electrical outlet. Leave the TV powered off for 2 minutes.
After that, re-plug the power cable and turn it back on.
Go to the Network Settings again and check if you can now see the "Wireless" option.
Take your time and let me know the results.
Strange. I am not sure what caused this issue.
Let me check if there are new software (firmware) updates available. First, let me know the exact model of your Samsung Smart TV.
Next, check for the current software version installed on the TV. To do that, press the Menu button on your remote. In the Settings menu, select Support, and then select Software update. On the right side, check what it says for "Current version".
OK. Now let me know the exact model of your Samsung Smart TV. You can find it on the sticker on the back of the TV.
Thanks for the information!
I found an update - version 002004
Since you are experiencing problems with the current software version, I suggest updating to the latest version. Hopefully, the wireless network problem will be solved.
You will need to download the firmware file to your computer and then save it to a removable USB flash disk drive (thumb drive), and then connect it to your TV to apply the update.You can download the firmware file on this link:
Click on "Manuals & Downloads". In the Downloads section, click on DOWNLOAD (ZIP) to download the firmware file.You can find the firmware update instructions there as well. Click on See More + below "DOWNLOAD (ZIP)" to download the "Upgrade guide (Firmware) ver.1.0" - DOWNLOAD PDF.After the firmware update, check if you can access the wireless network.
Let me know the results.Regards,IT Miro
Take your time and carefully read the upgrade guide.
If you have any questions, I am here.
Hopefully, the firmware update will solve the problem.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.Thanks,IT Miro
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