My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Do you have an email address connected to the Lenovo?
okay, can you access that email now?
okay, no problem.
I will have a code sent to that email. Reply to me here with the code as soon as you get it. The code is time sensitive. I can use that code to reset your password ***** the Lenovo.
try this on the Lenovo please> hpdh1234
can you choose a different user and get the email name to appear on the log in screen?
ok, no problem. Take your time.
I am sorry about that. Let me know if you want to reset the computer.
JustAnswer has a 100% satisfaction guarantee and you are not required to pay for something that does not help. I will continue to work with you on this until we find a solution. Please reply and let me know how we can get this resolved for you.