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Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
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Experience:  Information Technology Specialist
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Have a new Lenovo Flex 3, 1480. Forgot the PIN number and

Customer Question

Have a new Lenovo Flex 3, 1480. Forgot the PIN number and can't log on. Any suggestions?
Submitted: 1 year ago.
Category: Networking
Expert:  Randy IT Tech replied 1 year ago.

Hi,

My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Do you have an email address connected to the Lenovo?

Customer: replied 1 year ago.
Expert:  Randy IT Tech replied 1 year ago.

okay, can you access that email now?

Customer: replied 1 year ago.
I can't get beyond the sign-on screen. No way to connect remotely.
Expert:  Randy IT Tech replied 1 year ago.

okay, no problem.

I will have a code sent to that email. Reply to me here with the code as soon as you get it. The code is time sensitive. I can use that code to reset your password ***** the Lenovo.

Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
Expert:  Randy IT Tech replied 1 year ago.

try this on the Lenovo please> hpdh1234

Customer: replied 1 year ago.
Okay, just a minute. On a different computer...obviously.
Expert:  Randy IT Tech replied 1 year ago.

ok

Customer: replied 1 year ago.
Didn't work. Only takes numbers.
Customer: replied 1 year ago.
Now it's giving me a "challenge phrase". We're going from bad to worse.
Expert:  Randy IT Tech replied 1 year ago.

can you choose a different user and get the email name to appear on the log in screen?

Customer: replied 1 year ago.
Have to re-boot and try. Just another minute.
Expert:  Randy IT Tech replied 1 year ago.

ok, no problem. Take your time.

Customer: replied 1 year ago.
Have someone helping with the other computer but now we're having trouble re-booting. Can you hang on?
Expert:  Randy IT Tech replied 1 year ago.

yes,

Customer: replied 1 year ago.
No. Comes right back to the screen requesting a PIN number.
Tried tapping F-8 key repeatedly...after re-booting...but can't get past this screen.
Customer: replied 1 year ago.
Aggregation level has just hit the tipping point. Thanks for your help but we're giving up.
Expert:  Randy IT Tech replied 1 year ago.

I am sorry about that. Let me know if you want to reset the computer.

Customer: replied 1 year ago.
No help at all worthless
Expert:  Randy IT Tech replied 1 year ago.

JustAnswer has a 100% satisfaction guarantee and you are not required to pay for something that does not help. I will continue to work with you on this until we find a solution. Please reply and let me know how we can get this resolved for you.

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