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Richard, Network Specialist
Category: Networking
Satisfied Customers: 30176
Experience:  20 years consulting in the IT industry with Networking
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My name is ***** *****. I have lost Wireless connections on

Customer Question

hi.. My name is ***** *****. I have lost Wireless connections on my ASUS. Ihave tried doing what you instruct but when I enter ipconfig /release I get the message 'No operation can be performed on Wireless Network Connection 3 while it has its media disconnected.
JA: Thanks. Can you give me any more details about your issue?
Customer: Basically I cannot get any internet connection. I have lost all WiFy, the ethernet dongle does not work and even using a plug in WiFi adaptor does not work
JA: OK got it. Last thing — Network Technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 7 months ago.
Category: Networking
Expert:  Richard replied 7 months ago.

Hi there and welcome

Can you press the windows key + R and type in


Press enter

Right click on wireless connection or wifi and select Enable.

Does this then get you connected to wifi?

Please let me know.

Customer: replied 7 months ago.
no. there is no option 'Enable' there is a 'Connect/Disconnect' option but this does nothing
Expert:  Richard replied 7 months ago.

So when you click Connect, you do not get taken to a list of networks in your area to click on one?

Customer: replied 7 months ago.
rubbish...I have no connection
Customer: replied 7 months ago.
If I had any internet connection I would not be here
Customer: replied 7 months ago.
Lets forget this....It looks like this service is not good, do not charge my card
Expert:  Richard replied 7 months ago.

I did not say you had an internet connection, so I am not sure why your responding like this.....

I am only asking you to do a set of instructions and tell me the results.

I am very surprised by this response from you

For all payment questions please contact customer service.

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