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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My name is ***** ***** Armstrong and my PS3 is telling me "A

Customer Question

My name is ***** ***** Armstrong and my PS3 is telling me "A connection to the access point could not be established. Check the Security settings for the wireless LAN."
JA: Thanks. Can you give me any more details about your issue?
Customer: I just had wifi setup today in my house, my router is a Realtek RTL8723BE
JA: OK got it. Last thing — Network Technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 7 months ago.
Category: Networking
Expert:  Jason Jones replied 7 months ago.


I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,

Customer: replied 7 months ago.
Hi Jason,I know it's a Realtek router but I'm at work and unsure of the Model. I'm a fire fighter and I'll be here at the fire station until Thursday morning. So I won't be able to get you the model until Thursday. Thank you for your help.Gary
Expert:  Jason Jones replied 7 months ago.

Hello Gary,

Thank you for the update.

I will be standing by.

- Jason

Customer: replied 7 months ago.
Hello Jason,My Brand is Realtek and the model is RTL8723BE
Expert:  Jason Jones replied 7 months ago.

Hello Gary,

The Realtek RTL8723BE is your wireless card. It is not your router. Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Thank you,


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