Hello Pete, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.Sorry to hear you're having trouble with your router.The problem most probably isn't the router though, wireless signals can only do so much to travel within your house to get to its destination and some houses have a more difficult terrain to travel than others.You can resolve the problem simply by making way for a cable to go from the floor the router is in to the floor where your TV is so it can connect to another router or access point. There should be an access point for each floor in your house so you get a better signal, there's no point in spending more money on a more powerful antenna which will work less efficient than placing another less powerful router in a more exposed position.Does this make sense?Please reply using the box below.Regards,Martin
Yes you usually have to set them up manually by logging into the interface via the IP address, the routerlogin.net link works if your DNS is working.Can your ISP not wire another cable directly into the other floor so you can connect the other router?It all comes down to proper placing, there are some high gain antennas that give you more reception but constant exposure to high gain antennas hasn't been proven not to be dangerous.If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.And if you're happy with the service I'm providing so far feel free to click on one of the 5 stars above as it would be greatly appreciated!Remember you can continue replying to me until you've got all the information you need.Regards,Martin
Sorry I dismissed those since you followed those statements with All this said the router seems to work somewhat just not 100% correct.
What's the full model of the Genie?
Regarding your question about a refund, you may obtain it by calling billing on 1(###) ###-####/p>